Interrupting a customer to interject an idea can be considered impolite and disruptive to the conversation, although in specific contexts, such as meetings, interrupting by asking questions or providing ideas can show engagement and interest when done respectfully.
The behavior of occasionally interrupting a customer to interject an idea or comment can be perceived in mixed ways depending on the context and culture. Broadly speaking, it may be seen as impolite or disruptive, as it can imply not valuing what the other person is saying, leading to potential misunderstandings or impaired rapport.
Listening, a critical skill in effective communication, entails understanding both the content and the emotional subtext of what the other person is saying. This involves paying attention without interruption and showing respect for their opportunity to speak. In some cases, especially in a business setting, active participation in conversations or meetings by asking clarifying questions or offering ideas respectfully shows interest and engagement. However, it is crucial to strike a balance to ensure everyone feels heard.