Final answer:
The Voice Response Unit (VRU), also known as the Interactive Voice Response Unit (IVRU), is a technology used in computer telephony systems to interact with callers.
Step-by-step explanation:
The Voice Response Unit (VRU), also known as the Interactive Voice Response Unit (IVRU), is a technology used in computer telephony systems to interact with callers via pre-recorded audio prompts and voice recognition software.
The Voice Response Unit (VRU), also known as the Interactive Voice Response Unit (IVRU), is a technology used in computer telephony systems to interact with callers.
For example, when you call a bank's customer service line and are given options such as 'Press 1 for account balance' or 'Press 2 for bill payment,' you are interacting with a VRU.
This technology is commonly used in customer service, call centers, and other automated telephone systems to efficiently handle a large number of callers without the need for human operators.