Question

The customer returns to the store for the second time today to take another look at a bicycle for her. She says she decided on the one to buy and asks whether someone can help get it into her car. How should the associate respond?

1) Yes, we can help you with that.
2) No, we don't provide assistance with loading items into cars.
3) I'm sorry, but we are currently unable to assist with loading items into cars.
4) Please ask one of our staff members for assistance.

Answer 1

The associate should respond with option 1) Yes, we can help you with that.

The associate should respond with option 1) Yes, we can help you with that. By offering assistance to the customer, the associate is providing good customer service. This can help build a positive relationship with the customer and potentially lead to repeat business and recommendations to others.