Final answer:
After a kitchen appliance is delivered, the sales associate should provide a warranty and consider offering a service contract for extended protection. Scheduling a follow-up appointment can also ensure customer satisfaction and maintain a good relationship.
Step-by-step explanation:
When a customer bought a kitchen appliance and had it delivered to their home, the next step for the sales associate would likely involve post-purchase support and opportunities to enhance customer satisfaction and loyalty. A common practice after a sale is to provide a warranty for the appliance, which serves as a promise to fix or replace the item for at least a certain period of time. Additionally, the associate may offer a service contract – an agreement where the customer pays extra for extended repair services for a set time period. This can reassure the customer, especially in the case of imperfect information about the product's quality or longevity.
Another key step could involve scheduling a follow-up appointment to ensure customer satisfaction and to address any issues or questions the customer might have about the newly purchased appliance. This approach not only provides added value but also strengthens the relationship between the seller and the customer, potentially encouraging future business.