Question

The customer has looked at several watches and seems to like one. She tried it on, sets it to the correct time, and asks whether the band can be changed to another style. The associate shows her the options, and she likes one. What should the associate respond with?

1) Yes, we can change the band to another style.
2) No, we cannot change the band to another style.
3) I'm not sure, let me check with my manager.
4) Sorry, we don't have any other styles available.

Answer 1

The associate should confirm the customer's request to change the watch band to another style and indicate that this service is available.

Step-by-step explanation:

Based on the scenario where the customer has tried on a watch, set it to the correct time, and inquired about changing the watch band to a different style which the associate has already shown to her, the appropriate response from the associate would be to affirm the customer's request. The associate should answer: "Yes, we can change the band to another style." This response is both helpful and geared towards making a sale by catering to the customer's preferences. Such personalized attention often leads to customer satisfaction and potentially a successful transaction.