Final answer:
An associate should respond with empathy and may highlight the dress's value or mention store policies to help the customer decide, balancing the sale with customer satisfaction.
Step-by-step explanation:
An associate should respond empathetically to the customer's concerns regarding the expense of the dress. The associate's goal is to provide comfort and assurance, potentially presenting alternative solutions or explaining the value the dress may offer to the customer. For example, the associate could highlight the high-quality material or timelessness of the style, which could justify the expense as an investment piece. Moreover, the associate could mention any available promotions, layaway plans, or return policies that offer the customer flexibility and peace of mind. The support provided should be genuine, respecting the customer's budget constraints while reinforcing the positive aspects of the item in question. Ultimately, it's important to strike a balance between facilitating the sale and prioritizing the customer's experience and satisfaction.
The associate should respond by addressing the customer's concern and providing options or alternatives. The associate can empathize with the customer's dilemma by saying something like, 'I understand your concern about the price. Let me show you some other options that may be more affordable for you.' By offering alternative options, the associate can help the customer make a decision based on their budget.
The associate can also suggest looking for sales or discounts, or even recommend waiting for a special promotion or clearance sale. By providing these suggestions, the associate is showing their willingness to help the customer find a solution within their budget.
In summary, the associate should respond by understanding the customer's concern, offering alternative options, and providing suggestions to help the customer make a decision based on their budget.