Question

When conducting a business impact assessment (BIA), why is it important to interview or survey personnel at the ground level, not just managers and other higher-ups?

1) They are more likely to be candid and give forthright responses.
2) They are more likely to find the time to complete an interview or survey.
3) They have a greater obligation to answer questions.
4) They may have more institutional knowledge about a subject than managers.

Answer 1

When conducting a business impact assessment (BIA), it is important to interview or survey personnel at the ground level, not just managers and other higher-ups. Front-line employees are more likely to provide candid responses, have valuable institutional knowledge, and ensure a comprehensive understanding of the organization.

Step-by-step explanation:

When conducting a business impact assessment (BIA), it is important to interview or survey personnel at the ground level, not just managers and other higher-ups, for several reasons:

1. They are more likely to be candid and give forthright responses. Front-line employees may have a more accurate understanding of the day-to-day operations and potential issues within the organization. They may feel more comfortable providing honest feedback without fear of repercussions.
2. They may have more institutional knowledge about a subject than managers. Front-line employees are often directly involved in the processes and workflows of the organization. They may possess valuable insights and knowledge that managers may not be aware of.
3. They are essential to obtaining a comprehensive understanding of the organization. By including front-line employees in the BIA process, a more complete picture of the organization's strengths, weaknesses, and potential impacts can be captured.