Final answer:
The statement that one should be phony or pushy when providing customer service is false. Being genuine, professional, and resourceful is essential for exceptional customer service and job satisfaction.
Step-by-step explanation:
The whether you should be phony or pushy when providing customer service is b. False. It is essential to be genuine and professional when dealing with customers to provide the best experience possible.
Providing exceptional customer service is about being professional, understanding, and resourceful, which ultimately can lead to positive feedback from both customers and supervisors, opportunities for growth, and higher job satisfaction. In contrast, being phony or pushy can damage relationships and trust with customers, and it is not a sustainable practice for building a loyal customer base.