Final answer:
Employees should jot down customer information for future reference, using either electronic or paper methods. This helps keep accurate records for organizational or evidential purposes.
Step-by-step explanation:
Employees should record or jot down customers' contact information and concerns for future reference. The act of jotting down notes is a helpful practice for keeping a clear record of thoughts and information, which could be crucial for various purposes like organizing a report, referencing past information, or even obtaining evidence needed in certain professional scenarios such as securing a patent or reviewing design processes in engineering.
Regularly organizing and reviewing these notes, whether they are taken electronically or on paper, are integral steps in ensuring information is preserved accurately and can be readily accessed when required. Such consistent note-taking facilitates easy retrieval of information for understanding customer concerns or following up on customer interactions.