Final answer:
Employees should develop their customer service skills by being professional, willing to go above and beyond, and staying updated with role-specific developments. This development benefits both the individuals and the organization.
Step-by-step explanation:
Employees must constantly strive to develop their customer service skills. In doing so, they can offer exceptional customer service which is not only appreciated by supervisors but also contributes to the company's success. Being professional and resourceful earns positive feedback and may lead to more opportunities and increased job satisfaction.
Moreover, developing customer service skills involves being proactive in honing job-specific skills and refining transferrable skills. This could include staying updated with changes within the role, the company, or external factors through continuous learning and engagement in professional development activities such as conferences and webinars.
Among the practical steps to enhance customer service skills are: remaining willing to go above and beyond, responding professionally to feedback, demonstrating commitment to excellent customer service, and respecting the authority of managers. These actions can collectively contribute to a strong customer service culture within an organization.