Final answer:
In customer service, appropriate nonverbal communication includes smiling and making eye contact to show engagement and friendliness. Avoiding physical contact, respecting personal space, and using open body language are also important aspects of effective nonverbal communication.
Step-by-step explanation:
An appropriate way of using nonverbal communication when providing customer service is to smile and make eye contact. This behavior signals that you are engaged, friendly, and willing to assist the customer. It's crucial to be aware that body language, including facial expressions and body positioning, plays a significant role in communication. For instance, crossing arms or avoiding eye contact can convey disinterest or discomfort. Additionally, it is equally important to recognize and respect personal space preferences, which may vary based on cultural norms.
Maintaining appropriate eye contact without staring can make a positive impression and show attentiveness during customer interactions. A genuine smile can often serve as a universal signal of warmth and approachability, enhancing the customer service experience. However, touching customers, such as touching their arm, is generally not advised as it can violate personal space and make individuals uncomfortable. On the flip side, appearing uninterested or looking at the floor while communicating with a customer can lead to a negative perception of the service provided.