Final answer:
The most appropriate responses in a professional setting when facing an inquiry outside your area of expertise are to either offer to find the information or to direct the person to the right department. Options 1 and 3 exemplify this approach, with a focus on helpfulness and providing solutions.
Step-by-step explanation:
The question presents a scenario involving communication in a professional setting. When an employee is approached with an inquiry that is outside their area of expertise or responsibility, the ideal options are:
- I am not sure, let me look that up for you. - This shows a willingness to help and is customer-service oriented.
- I work in enrollment; I don't do that. - While this is factually correct, it lacks a helpful demeanor.
- That is not my area, I will be glad to get you in touch with the department that handles it. - This response is helpful and guides the inquirer in the right direction.
- I don't know how they do things. - This reply is not constructive and does not provide any assistance or direction.
From the provided responses, options 1 and 3 are the most appropriate as they indicate a desire to provide assistance, either by finding out the information or directing the inquirer to the correct department. Option 2 acknowledges the limitation but does not offer to assist further, and option 4 offers no resolution.