Final answer:
Service recovery in customer satisfaction measures the percentage of customers who become satisfied after a service failure.
Step-by-step explanation:
Customer Satisfaction and Service Recovery
When referring to customer satisfaction, service recovery focuses on the percentage of customers who are satisfied after their service issue has been resolved. It measures the effectiveness of a company's efforts to address and resolve customer complaints or concerns.
In the given information, there are no specific percentages mentioned for service recovery in relation to customer satisfaction. However, service recovery is typically measured in terms of the percentage of customers who become satisfied after a service failure. For example, if a company initially had 75% customer satisfaction but was able to address and resolve the issues of 20% dissatisfied customers, the service recovery percentage would be 20%.