Final answer:
As a customer service professional at a cable operation, my primary responsibility is to ensure excellent customer service by being professional, resolving customer issues efficiently, and supporting the company’s policies and goals.
Step-by-step explanation:
As a customer service professional at a cable operation, your primary responsibility is to provide excellent customer service. This involves ensuring customer satisfaction by being professional, and resourceful, and maintaining a positive attitude towards the service you provide. Promptly resolving customer issues, like the example where floor markings were introduced at Gavi's Fast Food Restaurant to manage queues, directly translates to a better customer experience. Another aspect of your role is to adhere to and support company policies, such as those mandated by the FCC, by offering the required programming and maintaining technical and pricing standards.
Additionally, maintaining a professional appearance, treating everyone with respect, staying focused on work tasks, returning from breaks promptly, and respecting management, are all integral to your role. These actions not only contribute to personal job satisfaction and positive feedback from supervisors but also support the company’s overall goals and can lead to advancements within the company.