Final answer:
If threatened via call or message, remain calm, choose your words to deescalate, be attentive, notify a supervisor, and report the incident to the relevant authorities. Do not attempt to get personal information from the caller if it endangers your safety.
Step-by-step explanation:
If you receive a threatening call, chat, or secure message, there are a series of steps you should take to ensure your safety and properly report the incident. Firstly, you should choose your words carefully and remain as calm as possible to avoid worsening the situation. Listen to what the caller has to say without suggesting that you're right and they are wrong. Using open-ended questions can help glean more about the caller's intentions while maintaining respect. However, your main priority should be your safety. If possible, alert a supervisor immediately about the situation. It is also helpful to note any distinguishing features such as background noise or characteristics of the caller's voice, as this could be valuable information for authorities. Do not attempt to obtain the caller's personal information if it puts you at risk. After the incident, it's prudent to report the details to the appropriate authorities, including your supervisor or HR department if the threat occurred at work.