Final answer:
Work is pushed to qualified agents based on routing conditions and assignment criteria in a work item queue system.
Step-by-step explanation:
In a work item queue system, work is pushed to qualified agents based on routing conditions and assignment criteria. In this system, work items are placed in queues, and agents who meet certain criteria are assigned those work items.
For example, in a customer service contact center, different types of customer inquiries may be routed to different agents. If an inquiry involves a technical issue, it may be routed to an agent with technical expertise.
Routing conditions and assignment criteria can be based on various factors, such as agent skill sets, availability, workload, and priority.