Final answer:
Jira Service Management is a configurable service desk application that enables tier 1 agents to be more efficient.
Step-by-step explanation:
A configurable service desk application that provides an integrated and intuitive user experience enabling tier 1 agents to be more efficient is Jira Service Management. Jira Service Management is a powerful IT service management solution that allows organizations to streamline their service desk operations through customizable workflows, automation, and self-service options for users.