Question

What provides a way to integrate the Now Platform with the VoIP telephony to support inbound and outbound calls?

1) ServiceNow Telephony Integration
2) ServiceNow Voice Integration
3) ServiceNow Call Integration
4) ServiceNow Communication Integration

Answer 1

The correct answer is ServiceNow Telephony Integration, which facilitates integration between the Now Platform and VoIP telephony for managing calls.

Step-by-step explanation:

The option that provides a way to integrate the Now Platform with VoIP telephony to support inbound and outbound calls is ServiceNow Telephony Integration. ServiceNow offers several integration solutions through its application marketplace that allow the connection of VoIP services to the Now Platform. This integration facilitates the management of calls directly within the ServiceNow environment, enhancing the capabilities of customer service management, IT service management, and other service domains.