Final answer:
CSRs use computers extensively to access customer information, record interactions, and communicate with customers. They also utilize specialized software and tools to manage customer inquiries.
Step-by-step explanation:
CSRs, or Customer Service Representatives, use computers extensively in their jobs. Computers allow CSRs to access customer information, record interactions, and communicate with customers via email or chat. They also use specialized software and tools to manage customer inquiries and provide assistance. For example, CSRs might use a customer relationship management (CRM) system to track customer interactions and resolve issues efficiently.