Final answer:
The framework that provides a way to improve the visualization of customer information for agents across multiple interactions and record types is customer relationship management (CRM). CRM systems collect and organize customer data, providing agents with a comprehensive view of customer interactions and preferences. CRM systems generate reports and visualizations that help agents understand customer patterns and make data-driven decisions to improve customer satisfaction.
Step-by-step explanation:
The framework that provides a way to improve the visualization of customer information for agents across multiple interactions and record types is customer relationship management (CRM). CRM systems are designed to collect and organize customer data, allowing agents to have a comprehensive view of customer interactions and preferences.
CRM systems provide agents with tools to track and analyze customer data, such as their purchase history, previous interactions, and preferences. These systems can also generate reports and visualizations that help agents understand customer patterns and make more informed decisions.
For example, a CRM system may display a visual dashboard with graphs and charts showing customer trends, such as the most popular products among certain demographics or the average time it takes to resolve customer issues. These visualizations enable agents to quickly identify patterns and make data-driven decisions to improve customer satisfaction.