Question

Tech support is an expensive for a company. If a company claims to have technical support for the products it sells, but then knowingly hires fewer help desk workers than it needs, it is shifting these cost to the purchaser of its products and is defrauding the customer. True or False?

Answer 1

True. When a company claims to have technical support for its products but knowingly hires fewer help desk workers than it needs, it is shifting the cost to the customers and committing fraud.

Step-by-step explanation:

True. When a company claims to have technical support for the products it sells but knowingly hires fewer help desk workers than it needs, it is indeed shifting the cost to the purchaser of its products and committing fraud. By not providing adequate technical support, the company is not fulfilling its promise to customers and may be intentionally deceiving them. This can result in negative customer experiences and financial losses for the purchasers who may need to seek external technical help or replace the faulty products.