Final answer:
The 3 OOB CSM Playbook solutions refer to standard strategies used in customer success operations including onboarding, adoption, and escalation management, designed to help companies streamline their customer success efforts.
Step-by-step explanation:
The 3 OOB (Out of the Box) CSM (Customer Success Management) Playbook solutions generally refer to predefined strategies or processes that a company can deploy to enhance its customer success initiatives. These playbooks are designed to help companies achieve efficient and effective customer success operations without the need for extensive custom development.
The specific solutions encompass various strategies such as onboarding, adoption, and escalation management. Onboarding ensures customers are effectively integrated and familiar with a company's product or services. Adoption focuses on encouraging customers to fully utilize and get value from their purchases.
Escalation management deals with promptly resolving issues that customers might encounter, to maintain satisfaction and prevent churn.