Final answer:
Response templates are pre-made outlines for communications used in various fields like customer service or campaign management, exemplified by CXone Expert templates that help organize and streamline documentation.
Step-by-step explanation:
Response templates are pre-defined structures or outlines used to create a uniform and consistent style of communication for various purposes. Whether it's enhancing customer service, crafting campaign slogans, or streamlining documentation, these templates provide a starting point that can be edited or customized as needed.
For instance, CXone Expert templates are designed to help organize documentation, making the process more efficient and the outcome more professional. When working with templates, one has the flexibility to edit existing templates or create original ones to ensure the communications or documentation meet the specific needs of the business or campaign.