Final answer:
Advanced Work Assignment (AWA) determines work item assignment based on prioritization, skills and expertise, and availability.
Step-by-step explanation:
The Advanced Work Assignment (AWA) uses several criteria to determine how work items are automatically assigned. These criteria include:
- Prioritization: AWA assigns higher priority to urgent or time-sensitive tasks.
- Skills and expertise: AWA matches work items with users who have the required skills and expertise to complete the task.
- Availability: AWA considers the availability of users and assigns the work item to someone who is currently available.
By considering these criteria, the AWA system ensures that work items are assigned to the most qualified and available individuals, optimizing productivity and efficiency in the workflow.