Final answer:
Customer service managers use task assignment systems that distribute tasks based on configurable criteria to efficiently manage their teams and ensure exceptional customer service.
Step-by-step explanation:
Customer service managers can assign tasks to agents through the use of task assignment systems which allow for tasks to be distributed based on configurable criteria. These systems take into account various parameters such as agent availability, skill level, workload, and task urgency. By optimizing task assignment, managers can ensure that the customer service team is working efficiently while providing exceptional customer service.
Being professional and resourceful as an agent or as a manager influences the quality of internal customer service and sets the stage for career development, increased job satisfaction, and potentially new opportunities within the organization.