Final answer:
The artificial intelligence feature in ServiceNow is called Predictive Intelligence, which uses data and AI models to forecast outcomes and suggest actions within the platform.
Step-by-step explanation:
The artificial intelligence solution embedded in the ServiceNow platform that delivers predictions based on the inputs provided by the users is known as Predictive Intelligence. Artificial Intelligence, in general, can effectively be defined as "the simulation of human intelligence by machines programmed to mimic human thought and actions." In the context of ServiceNow, Predictive Intelligence utilizes AI models to analyze data and generate predictions and recommendations, thereby enhancing service management processes and improving decision-making.
There are various forms of AI, such as reactive machines, limited memory, theory of mind, and self-aware systems, each having a different capability range from basic interaction and response to possessing consciousness. Within ServiceNow's scope, Predictive Intelligence most closely aligns with the limited memory AI type, which uses historical data to make predictions.
AI is prevalent across numerous leading industries, from self-driving cars to virtual butlers, demonstrating the technology's vast potential. As AI's role in society and industry grows, there is also a spectrum of considerations around the ethics and governance associated with these systems