Final answer:
Oracle is generally responsible for implementing and configuring Oracle Utilities Enterprise SaaS, while the creation of extensions can depend on the service agreement. Customers should review their contracts for specifics on the scope of services Oracle provides.
Step-by-step explanation:
The question pertains to the responsibilities Oracle has concerning Oracle Utilities Enterprise Software as a Service (SaaS). Typically, SaaS providers like Oracle are responsible for the implementation, general configuration, and managing updates and patches to the software. However, when it comes to extensions or customizations that cater to specific business needs, the responsibility can vary based on the service agreement between Oracle and the client.
Oracle's role in implementation involves setting up the service so that it is functional and ready to use for the client. This includes provisioning resources, configuring the infrastructure, and ensuring that the application is accessible. The configuration process often involves setting up the software to match the client's business processes and requirements. This task is typically done by Oracle for a standard set of configurations, but clients might have the option to configure more detailed aspects depending on their needs.
As for extensions, these are additional features or customizations that go beyond the standard offering of the SaaS product. These can either be done directly by the client's IT team, third-party vendors, or by Oracle Professional Services, depending on the level of complexity and the terms of the service agreement. Oracle provides a platform and tools that enable such extensions, but it may not always be responsible for developing them unless contracted to do so.