Final answer:
CSM Agent Workspace requires the Customer Service Management and Agent Workspace plugins as basic necessities. Additional features and integrations may necessitate further plugins, which should be clarified by consulting ServiceNow documentation or an administrator.
Step-by-step explanation:
Required Plugins for CSM Agent Workspace
The CSM Agent Workspace requires several plugins to function properly. Notably, the core features are enabled through the Customer Service Management (CSM) plugin provided by ServiceNow. Before proceeding with the CSM Agent Workspace, it is essential to ensure the Agent Workspace plugin is installed, which serves as the foundational platform for most workspace applications on ServiceNow. Additionally, specific features within the workspace may require additional plugins depending on your organization’s requirements.
For instance, integrating with other ServiceNow products like IT Service Management or Knowledge Management can require further plugins. It's crucial for users to refer to the official ServiceNow documentation or consult with their ServiceNow administrator to ascertain the precise set of plugins needed based on the features and integrations they intend to utilize within the CSM Agent Workspace.