Final answer:
A contact management system includes features like capturing contact information, tracking various business contacts such as suppliers and vendors, monitoring significant business dates, creating mailing lists, setting alerts, logging comments, maintaining audit histories, attaching files, and generating invoices to manage financial transactions effectively.
Step-by-step explanation:
The features of a contact management system are designed to streamline the process of managing client information for a business. Essential features of such a system include:
Capture contact information to easily enter and store details like names, addresses, phone numbers, and email addresses.
Track suppliers and vendors to maintain an organized database of all business contacts outside of direct consumers.
Monitor sales, returns, deadlines, and other important dates which are crucial for efficient business operations and client relationship management.
Develop e-mail/direct mail lists for marketing campaigns and customer outreach efforts.
Set follow-ups and alerts to remind team members of important tasks or client follow-up dates.
Record comments to maintain a log of interactions and notes regarding each contact.
Automatically maintain a detailed audit history on customer accounts, transactions, and individual events to ensure all changes are tracked and accounted for.
Attach files (documents, images, etc.) to customer records or specific events for comprehensive documentation.
Generate event-related invoices and track payments, which is important for financial management and customer billing.