Final answer:
Triage is the process of deciding which patients to help first based on the urgency of their conditions, especially during high-pressure medical situations.
Step-by-step explanation:
The term triage refers to the process of deciding whom to help first in a medical situation, particularly when dealing with a large number of patients or under circumstances where resources are limited. Triage involves making quick decisions based on the severity of a patient's condition to determine the priority of treatments. This system is a crucial part of emergency and disaster response. When practicing triage, healthcare professionals must choose their words carefully so as not to inflame the situation, remain open and respectful even under stressful conditions, and focus on solving the problem rather than assigning blame. In cases where the situation can't be resolved immediately, it may be necessary to escalate the matter to a supervisor or the HR department.