Question

If a customer wants an item that is out-of-stock, you should do all of the following except?

1) Offer an alternative product
2) Place an order for the item
3) Inform the customer about the stock status
4) Refund the customer's money

Answer 1

If a customer wants an out-of-stock item, a seller should offer alternatives, communicate stock status, and place an order for the item.

Step-by-step explanation:

If a customer wants an item that is out-of-stock, there are several ways a seller can reassure the buyer:

1. Offer an alternative product: The seller can suggest a similar item that is in stock and meets the customer's needs.
2. Inform the customer about the stock status: The seller should communicate honestly with the customer, explaining that the item is currently out of stock but will be available soon.
3. Place an order for the item: The seller can take the customer's order and notify them when the item is back in stock.

However, refunding the customer's money is not typically done when an item is out-of-stock, as the expectation is that the customer still wants the item and would prefer to wait for it to become available.