Question

The goal of ____ function is to ensure that all information destined for the incident handling service is channeled through a single focal point regardless of the method by which it arrives (e.g., by e-mail, hotline, helpdesk, and ids) for appropriate redistribution and handling within the service?

1) Incident Management
2) Service Desk
3) Help Desk
4) Information Security

Answer 1

The Service Desk function is designed to act as the single focal point for all incident-related information within an IT organization, thereby ensuring efficient incident handling.

Step-by-step explanation:

The goal of the Service Desk function is to ensure that all information destined for the incident handling service is channeled through a single focal point regardless of the method by which it arrives (e.g., by e-mail, hotline, helpdesk, and IDS) for appropriate redistribution and handling within the service. The Service Desk acts as a primary point of contact between users and the IT organization. By centralizing communication, the Service Desk is able to streamline the incident handling process, ensuring that incidents are managed efficiently and effectively.