Question

Customers experiencing exceptionally good customer service are likely to do the following?

1) Recommend the company to others
2) Become loyal customers
3) Increase their spending
4) All of the above

Answer 1

Exceptionally good customer service can lead to several positive outcomes for a company, such as word-of-mouth referrals, customer loyalty, and increased spending.

Step-by-step explanation:

Exceptionally good customer service can lead to several positive outcomes for a company. Customers who experience good service are more likely to:

1. Recommend the company to others: Satisfied customers are more likely to share their positive experience with others, leading to word-of-mouth referrals.
2. Become loyal customers: When customers receive exceptional service, they are more likely to develop a sense of trust and loyalty towards the company.
3. Increase their spending: Satisfied customers are more likely to continue doing business with the company and potentially increase their spending over time.

These positive outcomes contribute to the company's reputation and success.