Final answer:
The Platinum Rule, coined by Tony Alessandra, suggests treating customers the way they want to be treated, and it emphasizes personalized customer service. Maintaining this standard is critical in the workplace as not meeting customer expectations can lead to job loss.
Step-by-step explanation:
The rule coined by Tony Alessandra related to treating customers is known as the Platinum Rule. This principle goes beyond the well-known Golden Rule of treating others as one would like to be treated. Rather, the Platinum Rule emphasizes the importance of treating others the way they would like to be treated. This customer-centric approach requires understanding and adapting to customers' individual preferences and expectations. In the workplace, it's essential for employees to maintain this standard of behavior consistently, as failing to meet customer expectations can lead to job loss, reflecting how detrimental it can be when employees become comfortable and begin to disregard the rules.