Question

Organizations such as the International Council of Customer Service Organizations (ICCSO) work to help develop and promote service and professional excellence standards throughout the world. What is the purpose of the International Council of Customer Service Organizations (ICCSO)?

1) To provide training and certification programs for customer service professionals
2) To advocate for the rights of customer service workers
3) To conduct research on customer service trends and best practices
4) To establish industry standards for customer service excellence

Answer 1

The purpose of the International Council of Customer Service Organizations (ICCSO) is to establish industry standards for customer service excellence. They work to develop and promote service and professional excellence standards globally.

Step-by-step explanation:

The purpose of the International Council of Customer Service Organizations (ICCSO) is typically aligned with option 4: "To establish industry standards for customer service excellence." ICCSO, like similar organizations, aims to develop and promote standards that define and encourage excellence in customer service. This includes establishing benchmarks, best practices, and guidelines to help organizations provide high-quality customer service globally.

While training and certification programs (option 1) might be part of achieving these standards, advocacy for the rights of customer service workers (option 2) may not be the primary focus. Research on customer service trends and best practices (option 3) could be a component of the organization's activities, but the core goal is often the development and promotion of industry standards.