Final answer:
Customers will likely leave a website that is hard to navigate or slow to load because it's frustrating and suggests a lack of technical expertise, impacting the business adversely.
Step-by-step explanation:
The statement that reflects what typically happens when a website is hard to navigate or slow to load is that customers will find it frustrating and may choose to leave the website. A website that is not user-friendly or takes too long to load suggests that the company lacks technical expertise rather than showcasing it. Today's users expect quick and easy access to information, and a poorly designed website can negatively impact user experience, potentially hurting the business by driving customers away. Poor design choices can hinder the development of a design that meets customers' needs.
Given that people are increasingly reliant on technology, a business's online presence, including website performance, is crucial. The contradiction of technology promising time-saving benefits and sometimes failing to deliver is evident in user experiences online. Unresponsive or slow websites can test users' patience, echoing the frustration often felt with other tech issues like dropped calls. In a business context, such frustrations with technological tools can have serious implications on customer satisfaction and revenue.