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If you use closed-end questions, some customers from other cultures may not admit they:

1) Understand the question
2) Have a different perspective
3) Are not interested in answering
4) Are not capable of answering

1 Answer

2 votes

Final answer:

Closed-end questions can limit respondents' willingness to admit their true thoughts or knowledge gaps, particularly across cultural lines. Including knowledge qualifiers and open-ended questions in surveys can elicit more honest and rich qualitative data. Ensuring anonymity and combining different question types enhances the reliability of survey results.

Step-by-step explanation:

When using closed-end questions, respondents from different cultural backgrounds may not feel comfortable admitting certain things, such as being unable to understand the question, having a different perspective, being disinterested, or lacking the ability to respond.

Surveys and polls often include qualifiers to ensure respondents have enough knowledge about the topic to provide accurate answers.

Additionally, the use of open-ended questions in questionnaires can result in more honest and varied responses, giving researchers qualitative data that reflects personal beliefs and opinions. This method can help bypass issues where respondents may give inaccurate responses due to discomfort or the desire to present themselves in a certain light.

However, there can be challenges with encouraging participant response and interpreting the wide range of answers that such open-ended questions can generate.

Despite these challenges, utilizing anonymous surveys and combining quantitative with qualitative questions can yield comprehensive insights into respondents' true thoughts and feelings.

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