Final answer:
Mobile devices offer salespersons greater accessibility and customer service, while IT faces challenges like data security and system compatibility. A solid strategy for ERP integration, security, and support is crucial.
Step-by-step explanation:
The advantages of using mobile devices for a fitter salesperson include greater accessibility to information on-the-go, the ability to update sales data in real-time, and improved customer service through immediate communication. These devices, often integrated with an ERP system, allow salespersons to check inventory levels, process orders, and access customer information from anywhere.
From the fitter's IT staff perspective, challenges in developing and supporting mobile applications include ensuring data security, maintaining system compatibility across various mobile platforms, and providing consistent technical support for users. Additionally, hosting their own ERP system adds complexity concerning integration with mobile apps and potential scalability issues.
Given these considerations, the company's strategy should focus on investing in mobile-friendly ERP integration, adopting robust security measures for data protection, and developing a support infrastructure that can handle the challenges of mobile application maintenance. In doing so, they can harness the benefits of mobile technology while managing the associated risks and challenges.