Question

As an employee, you can contribute to customer service by ________?

1) providing excellent communication skills
2) maintaining a positive attitude
3) being knowledgeable about products and services
4) all of the above

Answer 1

An employee can contribute to customer service by providing excellent communication skills, maintaining a positive attitude, and being knowledgeable about products and services; essentially, all of the above.

Step-by-step explanation:

As an employee, you contribute to customer service by:

1. Providing excellent communication skills
2. Maintaining a positive attitude
3. Being knowledgeable about products and services
4. All of the above

To offer exceptional customer service, whether to internal or external customers, one must demonstrate professionalism and resourcefulness. Strong communication skills involve not only clearly documenting activities and conveying technical content but also listening well and establishing positive relationships. A positive attitude is crucial, as it fosters a productive work environment and is valued during the hiring process and job performance assessments. Knowledge about products and services ensures that you can provide accurate information and help solve customer issues effectively. Going above and beyond includes being flexible, proactively offering updates, and being resourceful wherein reaching out to team members for support is embraced.