Final answer:
To determine the type of positive business message a paragraph conveys, one must analyze the message's purpose, content, and tone, as well as the expected response from the reader. The types include a goodwill message, request for action, adjustment, claim, and request for information.
Step-by-step explanation:
When evaluating what type of positive business message a paragraph may convey, it is essential to consider the purpose and tone of the written communication. The five listed types of messages serve different functions in the business setting. A goodwill message often aims to build positive relationships and may offer congratulations, thanks, or recognition. A request for action prompts the recipient to do something specific and is clear about the desired outcome. An adjustment message is usually a response to a claim, indicating a resolution to a complaint or problem. The claim is the initial message a customer sends to report a problem or error. Finally, a request for information seeks details or clarification on a topic.
Identifying the type of message requires an understanding of the content, as well as an analysis of the tone and the desired response from the reader. The closing of the message should also confirm that the recipient understands who the sender is and what is expected of them next.