Question

Which of the following is true with respect to strategic, tactical, and operational decisions?

1) Customer relationship planning is often considered a strategic decision.
2) Tactical and operational decisions have to conform to their higher-order, strategic choices.
3) Tactical and operational decisions are clearly delineated.
4) The hierarchy of decisions suggests that strategic, tactical, and operational decisions are independent of each other.

Answer 1

Customer relationship planning is a strategic decision, and both tactical and operational decisions should align with strategic choices. While not always clearly separated, tactical and operational decisions can overlap, but all levels of decisions are interdependent rather than independent.

Step-by-step explanation:

With respect to strategic, tactical, and operational decisions:

1. Customer relationship planning is often considered a strategic decision. This involves long-term planning and setting the overall direction for customer engagement strategies.
2. Tactical and operational decisions have to conform to their higher-order, strategic choices. Tactical decisions are concerned with the implementation of strategies over the medium term, and operational decisions are about day-to-day activities that align with both strategic and tactical planning.
3. The delineation between tactical and operational decisions is not always clear, as they can sometimes overlap when it comes to the specifics of implementing strategies in day-to-day operations.
4. The hierarchy of decisions suggests interdependency among strategic, tactical, and operational decisions, rather than them being independent of each other.