When a supervisor criticizes a subordinate's work, techniques such as choosing words carefully, staying calm, listening, asking open-ended questions, and focusing on problem-solving can help the subordinate be more receptive to the feedback.
When a supervisor has to criticize the work of a subordinate, one technique that can help the subordinate be more receptive is to choose words carefully to avoid inflaming the situation. *Staying calm* and *listening to the other side of the story* is also important. Instead of suggesting that you're right and the other person is wrong, it's better to remain open and respectful. Another technique is to ask *open-ended questions* to learn more about the other person's position, rather than just stating your case. Restating what you heard the person say can affirm their feelings and avoid misunderstandings. *Focusing on solving the problem*, rather than blaming the other person, can also help make the feedback more effective. If the conflict cannot be resolved, involving a supervisor or HR department may be necessary.