Final answer:
The most effective way for Kasper Inc. to communicate its desire for ethical behavior and good customer relations is through regular training sessions and the distribution of a comprehensive code of conduct. Training has been shown to have a lasting impact on employee behavior and company results. A strong code of conduct aligned with these trainings ensures that expectations are clearly understood.
Step-by-step explanation:
Kasper Inc. is focused on ensuring its workers maintain ethical standards, good internal relationships, and excellent customer service. Among the methods to communicate this, holding regular training sessions on ethical behavior and customer service is highly effective. Research, such as Arthur, Bennett, Edens, and Bell's 2003 study, shows that training has a positive impact on employees' immediate response, knowledge retention, behavioral change, and organizational results like productivity and profits. Distributing a code of conduct ensures that all employees are aware of the company’s ethical standards and expectations, which is particularly important since professional organizations in various fields adopt such codes to maintain professionalism. Lastly, promoting a positive culture through professional communication and etiquette is vital, which can be supported by effective workplace communication and respecting colleagues and customers.These combined approaches create an inclusive strategy that covers direct education, clear guidelines, and everyday reminders of Kasper Inc.'s core values. While emails and motivational posters can serve as supportive elements, they lack the interactive and deeply educational aspects of the other methods. The emphasis should be on comprehensive training and a robust code of conduct that employees are encouraged to internalize and uphold.