Final answer:
The best action for a member with unresolved issues after speaking with a representative is to directly ask to speak with a supervisor for immediate resolution.
Step-by-step explanation:
If a member calls Aetna complaining about a previous conversation with a different representative and still needs their issue resolved, the best course of action would be to ask to speak with a supervisor. By speaking directly to a supervisor, the member can escalate their concern and ensure that their issue is properly addressed by someone in a position of authority. Hanging up and calling back later may not guarantee speaking to a supervisor and may prolong the resolution process, while leaving a complaint on the website or sending an email to customer service may not provide an immediate resolution as a supervisor can.
If a member is not satisfied with the service received from a previous conversation and wishes to have their issue resolved, the best course of action would be to ask to speak with a supervisor. A direct request to escalate the issue to a supervisor can help ensure that the member's concerns are addressed by a person with higher authority and possibly more experience or access to resources. While other options such as hanging up to call back later, leaving a complaint on the website, or sending an email to customer service are available, speaking directly with a supervisor can often lead to a more immediate and effective resolution.