Question

Create a brief meeting agenda to go over your plans with the customer-service manager. Include objectives, discussion topics (each with an estimated amount of time allotted to it), and proposed next steps. Your discussion topics should include brief descriptors of the areas you plan to evaluate and how soon those evaluations should take place. Include all four levels of evaluation discussed.

Answer 1

A performance evaluation meeting agenda should include objectives, discussion topics with estimated time, proposed next steps, and evaluations at all four levels.

Step-by-step explanation:

A performance evaluation meeting agenda with the customer-service manager may include objectives, discussion topics, and proposed next steps. The discussion topics should include areas to evaluate and the timeline for those evaluations. The four levels of evaluation to consider are:

1. Reaction: Evaluating the customer-service manager's initial reaction to the plans.
2. Learning: Assessing the manager's understanding of the plans.
3. Behavior: Observing the manager's actions related to the plans.
4. Results: Measuring the outcomes and impact of the plans.

Each discussion topic should have an estimated amount of time allotted to it in the meeting agenda.