Final answer:
The most important attitudes for a customer relations representative are empathy, patience, and communication, which tie into treating customers and colleagues with respect, maintaining professionalism, and having a strong work ethic.
Step-by-step explanation:
The important attitude of a customer relations representative encompasses various attributes that are crucial for providing exceptional service. Among the attitudes listed, a) Empathy, Patience, Communication stands out as particularly relevant to the field of customer relations. It's essential for a representative to understand and share the feelings of customers (empathy), remain calm and composed during interactions (patience), and clearly convey information (communication).
Additionally, maintaining a professional appearance, treating everyone with respect, and being focused at work are important. Demonstrating a commitment to excellent customer service, showing enthusiasm, and respecting managerial authority are also key aspects of a representative's demeanor. Lastly, besides the specific skills for a job, employers highly value a positive attitude, the ability to work well with others, adaptability, quick learning, reliability, and a strong work ethic.