Question

Benchley has difficulty communicating what he needs to his employees and then gets frustrated when they don't do what he asked. Knowing this about Benchley, his employees should:

A. Rephrase what Benchley says back to him to confirm understanding.
B. Do their jobs and hope they understood what Benchley meant.
C. Only communicate with Benchley using email to have what he said on record.
D. Speak with Benchley's supervisor about his poor communication skills.

Answer 1

Employees should rephrase Benchley's instructions to confirm their understanding, choose their words carefully, and be open to feedback to improve communication.

Step-by-step explanation:

Knowing that Benchley has difficulty communicating effectively with his employees, the most proactive and constructive approach for the employees would be to rephrase what Benchley says back to him to confirm their understanding. This not only ensures that they have a clear idea of the expectations but also gives Benchley a chance to hear how his communication is being interpreted and offers an opportunity to clarify any misunderstandings. Techniques such as choosing words carefully, staying calm, and asking open-ended questions can also contribute to a more effective communication process. Additionally, employees should be open to feedback, which is essential for correcting mistakes and improving performance.