Question

After a report identified low employee morale, managers for Happy Mornings Hotels Inc. were concerned. What did employee responses show frustration with?

1) Their inability to deal directly with customers' concerns and complaints
2) The lack of training provided by the company
3) The long working hours
4) The low salary

Answer 1

Employees at Happy Mornings Hotels Inc. were frustrated with long working hours, low salary, lack of training, and lack of autonomy in dealing with customer concerns.

Step-by-step explanation:

After a report identified low employee morale at Happy Mornings Hotels Inc., it was found that employee responses showed frustration with a variety of issues. These included long working hours, low salary, unsupportive supervisors, and insufficient opportunities for personal growth and advancement. Specifically, problems such as lack of training, inadequate supervision, and the inability to deal directly with customers' concerns and complaints were highlighted. The employees' frustration extended to feeling alienated from the product of their labor, with little positive feedback or autonomy in their roles. The concerns about low pay and excessive working hours are consistent with industrial trends, reflecting the need for businesses to respond by creating a more supportive and fair work environment.