Final answer:
Emotional intelligence is important for a manager at FedEx to have because it helps them understand emotions, show empathy, and effectively communicate and connect with their team. It leads to better teamwork, employee satisfaction, and overall performance.
Step-by-step explanation:
Emotional intelligence is important for a manager at FedEx to have because it encompasses the ability to understand emotions, show empathy, and understand social relationships and cues. Having high emotional intelligence can help a manager effectively communicate and connect with their team, resulting in better teamwork, employee satisfaction, and overall performance. For example, a manager with emotional intelligence may be able to recognize when an employee is feeling overwhelmed and offer support or adjust workloads accordingly. Emotional intelligence can also help a manager navigate challenging situations and handle conflicts in a constructive and empathetic manner.