Question

Why would a public service agency choose to outsource a service?

A) To increase direct control over service quality.
B) To reduce costs and save on budget expenses.
C) To enhance transparency and accountability.
D) To promote in-house expertise and skill development.

Answer 1

A public service agency may choose to outsource a service to reduce costs, promote expertise, and enhance transparency.

Step-by-step explanation:

A public service agency may choose to outsource a service for several reasons:

1. To reduce costs and save on budget expenses: By outsourcing a service, the agency can avoid the overhead costs associated with hiring and training new employees, as well as investing in infrastructure and equipment.
2. To promote in-house expertise and skill development: Outsourcing allows the agency to focus on its core competencies while relying on specialized providers who have the necessary expertise and resources.
3. To enhance transparency and accountability: When a service is outsourced, there is often a clear contract outlining the expected deliverables and performance metrics. This promotes accountability and ensures that the agency receives the desired level of service.